I had applied for BSNL broadband plan change on June 26 from my existing 250 limited plan to 750 unlimited plan on 1500 at call center. They had given me a request number viz. 313616 and assuring me of change of plan within 8 days. Unfortunately, the plan did not change due to some technical reasons and I was told to visit exchange or customer care for the same. Upon visiting I was told it has been activated. Unfortunately, I received the bill of July as per old plan which turned out to be huge and upon inquiry was told due to some technical problems it has been activated YET.
Upon inquiry at customer care i was informed to change my existiting telephone plan to get 750 unlimited plan, information of which is not provided on their Teriff Card, instead it is clearly said on Teriff Card under 750 unlimited "with existing plan of telephone." The officer was not ready so I applied for 500 limited plan, this time directly at the customer care office at Bhawani Peth, Pune. I was assured of change within two days, to my fate, did not happen even after five days. I went to customer care, contacting another officer, who fortunately was very cooperative, informed me that i can get 750 unlimited and finally I got 750 plan activated.
My question is why there are diversity of opinions?
Unfortunately, till I got my unlimited plan half of it has been already two months. I am worried about my August Bill, as I got to know this all mess in August after I received Bill of July.
I want to know can my bill be reconstituted and restructured.
Telephone Number- 26441611
Bhawani Peth, Pune
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