This is Mukesh Sharma, #2994, Second Floor, sector 15, PKL (HR). As i was in need of a Brodband connection and my area no other ISP is available so i was left with the option of BSNL only.
So i have applied for the same on August 19. I have deposited the security amount of Landline connection and One Month Advance rental of UL Home Plus 750 plan. At that time the concerned person told me that my telephone connection will be installed with 7 days but..
I waited for a long and after vising the BSNL, Telelphone Exchange sec-5 Panchkula (many a time), at last it got installed with the telephone number 2592994 on 7th or 8th of September. When the BSNL people came to install my telephone connection i asked them of the Broadband connection and they told me that it will be installed within few days.
And after that i keep started waiting for my BroadBand connection. At last on September 16, Contractor Guy Mr. Manish came and installed the modem and all the related equipment at my home and he have added a UserID "[email protected]" in the Network Connections and told me that my user id will be activated today itself or tomorrow. Again i keep starte waiting for the same.
And till date i am still waiting for the same.
I have called the Customer Service on 12678 and 2713000 hundred a times but all was in vein. One of guy used to told me many a times that these id are activated from Banglore and it will take around a week. and on Thursday 19 sep i got a call from BSNL stating that your Userid "[email protected]" and password "password" has been activated. I tried it same time, but my luck it was not working, i was getting the same error no 691, Access was denied.
I keep on calling the Complaint 5 - 10 a day but all was in vein. Nothing worked for me till date.
I have also Visited the SDO, Pkl branch for the same, he call the CC in front of me and then he told me that a BSNL guy will come and will check what is wrong with my connection, but that guy never reached my home.
yesterday 25 Sep, a guy appeared claiming that he is from BSNL and come to check my BSNL Broadband connection problem. He tried his best to get it connected but it didn't work. Then he tried his own UserId and password and that worked perfectly.
He told me that your userid has been shifted from New Server to OLD server, so he need to do something from the telephone exchange and after that he left for the day.
After that i keep on waiting but you know the truth.
It is still giving the error 691.
So it a request, please do the needfull asap so that my net connection start working.
Thanks,
Mukesh Sharma
Phone: 2592994
Mobile: 9779545509
#2994, Second Floor
Sector 15, Panchkula,
Haryana
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