Sir,
I am your broad band service holder under the home plan-250 since the service has introduced in Chirkunda circle. At the time of its introduction your committed offer was to provide us maximum 2 Mbps speed in downloading pages from the site. Unfortunately I never got your offered speed from the date of installation of modem by you or enhancing the speed of broad brand thereby. Till date it is found downloading speed use to gone up maximum 100/200Kbps which not only caused too much time taking but very frustrating. For your kind information whenever I had a scope to visit a site through BSNL Broad Band service in some remotest area in Bihar or Jharkhand observed same service provider given more faster speed than you under home plan-250 or125. Secondly the stability of linking for internet connection, frequent interruption in connecting the net or the middle of surfing is common phenomena. Unexpectedly Link cut/failure is a regular feature of broad band service in my connectivity. Sir, I never got a complete month smoothly hassle free service of your broad band rather getting 15/20 days service by the cost of full month rent. Beside this frequent land line connection failure is another story. I always brought this recurring problem to you over telephone but till awaited a permanent solution. It is not the problem of distance, though my house is less than a kilometer from your service station and which should not be barrier of giving smooth/hassle free connectivity. Please avoid lame excuse to lay man like me who is really unaware of your technical know how and of course not the matter of my concern instead of getting best service as a customer right.
Sir, my humble submission is to you when every service provider is trying to do the best for their customer at customer’s cost then why I am depriving since long by you to get the best service at my cost? Though it is common men experience any complain to BSNL is only waste of time. Now it is your term to prove wrong or concrete their bad experience.
Hope this time I shall get your quick response by best result.
Thanking you,
Yours faithfully
PRASNATA KUMAR ROY
CHIRKUNDA GOSWAMI PARA
PO-CHIRKUNDA DHANBAD
TEL.NO-272833
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