To,
The General Manager,
Calcutta Telephones.
Respected Sir,
I am the son of Mr. Susanta Chatterje, who a resident of Kolkata, address being,
16/2, Komedan Bagan Lane,
Kolkata - 700016
Phone no. - 22657716
There is a Dataone broadband connection at this address in the name of Mr. Susanta Chatterjee from December. We have had problems in the past but what has been happening in the past 1 week is beyond our expectations.
All of a sudden, the net connection stops working. On trying repaetedlyto contact the local bsnl office, either the concerned person is not available or the repairman does not come. On raising this matter with the Area Manager, the result is not that someone calls up my mother Mrs. Alpana Chatterjee and harasses her with technical questions.
Is it the responsibility of elder citizens to understand the technology behind how internet works or what is the error number? Isn't it the responsibility of the technician to come down and check the problem? The person also has the audacity to say that you do not understand simple language.
I do not need such a headache and such harassment from unqualified/undignified people who themselves do not have the mentality to work.
If you can please address the problem then it would be a great help for people like us, but otherwise it will not leave any option other than appearing before the consumer forum.
Thanking you in anticipation,
Subhojit Chatterjee
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