BSNL
Delay in Installation of service, so case against Your whole Dept Under Consumer's Welfare Act

From

G. Chenna Kesavan,

No.11 B Elumalai st,

George colony,

perambur,

chennai -600011

To

The DGM,

Mr. Thangamani,

MVM Exchange,

Dept of BSNL,

Chennai-51

SUB- Delay in Installation of service, so case against Your whole Dept Under Consumer's Welfare Act

I'm G. Chenna Kesavan applied for an Broad Band connection at Madhavaram chennai, in my son's name C.Prabhakar, on 14th of Nov, billed on same date. At that time of payment they promised us that service will be provided soon i.e., within 3 days landline would be installed and within 6th day the whole process would be finished & 9th day you can access the Net. But in real fact nothing has been done till today 1.12. even landline phone wasn't installed. We had complaint to A.E. and finished all complaining formalities before 24th. We also given no's to complain and these are the no: 04426720281 which is not in working condition. Inspite of Iterated complaint, Still no action taken. Your dept faculties saying that all fault lies only on A.E of our area and vice versa. Is this the way to play consumer as a Ball Game? So, at this eleventh hour, we gonna make this as Public Issue by Filing a case against Your whole Dept Under Consumer's Welfare Act, appealing for compensation for withdrawing from the given Promises at the time of payment. If your Dept still delays this procedure, really this gonna issuebe a Bigger one. So reply me as soon as possible by contacting me.

Responsible faculty is,

A.E.of our area - Mr. Chelladurai

To your notice here is my Bill details,

request No: 81485615

AN: 82508625

Name: C.Prabhakar

Applied Phone no: 04425582247

Contact No. 9940079257,

9894746979

Copied to :

Rasa. A,

The Central Communication Dept.

BSNL,

New Delhi 110001