BSNL, CALCUTTA TELEPHONES
EXCESS BILLING

I HAD OPTED FORPLAN 500C (COMBINED FOR BOTH TELEPHONE AND BROADBAND) WITH EFFECT FROM 1.12.08. AS PER THE PLAN THE FOLLOWING FACILITIESW ARE TO BE PROVIDED: 1) FREE TLEPHONE CASLLS UPTO 175 UNITS. 2) UNLIMITED BROAD BAND USAGE (DOWN LOAD AND UPLOAD) SDURING 02.00 TO 08.00 HOURS.

BUT I AM SURPRISED TO RECEIVE A BILL FOR DECEMBER WHICH HAS NOT PROVIDED 175 FREE CALLS PERMISSIBLE AGAINST THE ABOVE PLAN. YOU HAVE ALSO CHARGED RS.500/- AS SECURITY DEPOSIT WHICH WAS NOT AT ALL ASKED AGAINST THE PLAN 500C.

KINDLY CLARIFY THE REASON FOR NOT PROVIDING FREE CALLS AND CHARGING RS.500/- AS SECURITY DEPOSIT.

THANK YOU,

TRULY YOURS,

RAVEENDRAN T P /27012009