I am using the Dataone Broadband provided by BSNL. I reside at Berhampur, Orissa.
Ever since I have bought this modem (which is about year and half) I have suffering from poor quality of service being provided by the customer support. Every now and then the modem shows problems and when I call them up to register a complaint they simply don't listen. When I ask them to send technicians to check for problems they never do it on time. And when I complain about a problem in the modem, they ask me to come to them with the modem instead of sending someone to my home to check it. And they hardly know anything about what they are working on. Poorly trained executives simply work with hunches and guesses.
Its so frustrating to use BSNL Dataone in Berhampur Circle that I wish I could throw away the modem.
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