Dear Sir:
I am really frustrated with the service provided by you. I am in the Vazhuthacaud, subdivision, thiruvananthapuram, kerala. Repeated complaints are of no avail. They are never responding to the complaints. They have always the answer ready, that the service personnel is outdoors, when he comes they will tell. If we phone the service personnel, he will say something and simply cut it off. He does not even show minimum manners in speaking to a customer, seems they are doing a great favor to us. I am a BPO employee I also work from home, so when work gets disrupted I really get very much frustrated, due to their irresponsiveness and the pressure from my firm. Last time, my modem was damaged, I repeatedly called them for more than a week, still no one reported, then I myself took my modem to the office and got it replaced and installed it myself. In the afternoons, they wont even attend the phone calls. Also, the emergency number 1957 also is not helpful, they will simply say, we will report, could you give one single reason why I should continue with this connection Sir.
Priyakumar. T
Priyabhavan
T.C-14/686
Observatory lane
Trivandrum-695033
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