Bsnl-internet
Non functioning of internet

I have taken internet connection from bsnl mansarower jaipur 278 level exchange the internet is not functioning and always ramain under break down more over i have deposited plancharges in advance for one year (@750) but credit in monthly bill for plan charges is not given every time i have rush to bsnl office for correction which is very trouble some job being very far away from my residence and i am being a old person . can TRAI help in the matter. J K BADAYA PHONE NUMBER= 2780304