BSNL - Landline
Delay in phone transfe

Its almost 3 weeks since I submitted a written application to BSNL (in Jaynagar 7th Block Commercial office) for transferring my landline (from J P Nagar 2nd Phase to Arekere, Bangalore). Despite reminding them so many times I am still waiting for transfer to happen. Reason for delay quoted to me was that they had lost my application from the file. This is shocking. Company must understand the problems caused to the customer due to the inefficiency and indifference of its employees.