BSNL Prepaid online recharge
Not got balance after recharge

I had done BSNL two timesonline recharge through BSNL portal. detail is as below

Date: 14-10

Transaction ID: TXT1410200901210

Amount:220 (top up)

Receipt No: 88888299727

Date: 7-10

Transaction ID: TXT071020091709

Amount: 110 (top up)

Receipt No.: 88888263540

I had done both recharge and transfer my money through net banking. money was deducted on same day, but still i haven't got above both balance till today. I booked complain on 17-10 and enquired 4 times. but there is no response from their side. Please help me.