C773tu compaq
Dvd writer not writing even after replacement

I have purchased the laptop by the last April from M/s Datacom, Angamaly. The system has got the complaint of not ejecting the DVD writer. The dealer have registered the complaint with the Banglore Office and directed to contact for the repair service to M/s Vertex, Ernakulam. though the complint started during September the same have replaced only during December. So many times I visited their office with the system. No proper attention on both the dealer and the service provider. but even after the replacement we cannot write the CD or DVD. When I contacted the dealer after running the software they require the XP to be reloaded to resolve the problem. They demand Rs.250 to reload the software. The 2 GB Version system is very slow in booting and working. They instal the XP to run the system on that operating system. they are bound to see the system is working in this XP without any problem. Instead they demand extra money for reinstalling. My friend's systems were attended their dealers so many times by visiting their houses by reinstaling the software on booting problem or even install new software to suit their needs.

Also I have not received the gift offered on its purchase.

kindly resolve the problem immediately

regards

Gangadharan V

Assistant Manager Accounts (Taxes)

TELK, Angamally

gangadharanvaliyaparambath@yahoo.com

gangan_v@hotmail.com

Company: C773tu compaq
Country: India

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