I, along with my father, was travelling from Mumbai to Delhi, yesterday evening i.e. 22nd July, by Go Air, Flight no G8-375
After the flight took off, I ordered a Veg-roll (a product of Café Coffee Day) and juice and paid for it. As a normal routine, before eating, I checked my pack to confirm if it was veg. Was happy to see ‘VEG’ written on the cover clearly. While eating I found its taste unfamiliar but I ignored it for a while. Casually, just to confirm, I checked the pack again and was relieved to see ‘veg-roll’ written on it. I continued having it until I found my doubt turning into reality. I couldn’t believe my eyes. We are staunch Hindu Brahmins and it was shocking for me to find meat pieces in my veg-roll. This puts a big question mark on quality/process system of Café Coffee Day.
We showed it to cabin crew and wanted a complaint book in which we could register our complaint. Our purpose was bringing this into the notice of the concerned people/management, who could take proper action to make sure that this does not happen to anyone again. The crew neither provided us with a complaint book nor registered our protest about the supply of Non-veg roll under the printed cover of a veg-roll.
The concerned gentleman continued to buy time with unnecessary arguments and avoided giving us the complaint book. There were few fellow passengers who supported our cause but they were also brushed aside by the concerned person.
By this time the plane landed at the Delhi Domestic Airport. We requested the concerned gentleman to allow us to meet the captain of the plane so that we could at least verbally lodge our complaint about the incident. He said he will make the interview possible with the captain and asked us to take our seats while other passengers starting vacating the aircraft. He kept us waiting. After all the passengers had left the plane, to our surprise, we found seven security men, wearing the Go Air badge, entering the plain cabin. They came to us and asked us to vacate the air craft immediately and were very rude to us. We enquired with the concerned cabin crew as to why/where did these seven security men come from and why were they being rude to us. Instead of apologizing, answering or helping the crew simply stood, witnessing us leaving the aircraft when he was the one who had asked us to wait for the captain to emerge but instead called the security men to eject us out of the plane. This was not fair. We didn’t deserve this treatment after what had happened with us. We left the plane under protest, registered our case at the Delhi Airport with the manager of the Airport Authority of India and returned home quite disturbed by the incident. This is a culpable offence on the part of Go Air and Café Coffee Day put together, to hurt religious Hindu sentiments and treat their passengers in an inhumane manner.
It happened with me but can happen to someone else too.
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