I purchased a Lajser Bean printer LBP3250 on 4th of May. From begining the printer was giving problems in printing as the text was misprinted on most of the pages as ink was not getting fixed and was getting removed while rubbing fingers on the printed sheet. I called the Indian customer care and a representative visted my site for the solution. At first he found a fault in a printer hardware and said he need to consult his Service Manager for replacement. He got me in touch with some service manager called Mr. Upender Kumar (in Bikaji Kama Palace, New Delhi, India) who argued terribly that this is a cartridge problem. He also argued that at 650 pages (which the printer configruation says that has been printed so far) the cartridge can run out. I argued that when it is listed on your website that the bundled cartridge can print 1000 pages how can the cartridge run out.? However to this he argued that it depends on the print area size. It is assumed that one can not print outside the A4 print area then how that kind of argument has any base.
Further I would like to add that to resolved this issue they insisted me to buy a new cartridge and then they will check the remaining "ink fixture" problems which seems to be a printer hardware fault as the cartridge can not run out before the 1000 pages as listed on the Cannon Website.
Printer comes with a 2 year on-site warranty.
Here is the product page http://www.canon.co.in/p/EN/140-Laser-Printers/257-Single-Function-Monochrome/301-LASER-SHOT-LBP3250/
In specifications tab it clearly indicates as
Toner Cartridges Cartridge 313: 2000 pages
Bundled Cartridge: 1000 pages
Please help me!!
Saurabh Mittal
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