'Caravan Packers and Movers' is an ISO 9001 certified and IBA approved logistics company claims their website but I have an email from IBA saying that Caravan Packers N Movers (India) is not IBA approved.
As a customer who trusted their claims I had the following experience with them:
I moved from Mumbai to Bangalore with Caravan Packers and Movers (consignment no 521234). I was promised that my household goods will be brought in full load (not shared with other party goods) and was charged accordingly. I was also promised that I will receive my goods in the same container, in which it was loaded at Mumbai. Not only did I receive my goods in a different container but my goods were brought in part load (sharing with other party goods). I was also promised that I can pay the rest of the 40% after unloading and unpacking. Well, once the goods arrived at my doorstep the company refused to even open the door until they were paid up the balance amount.
Moreover I received the following items in a damaged condition
TV cracked
Marble temple broken
Sofa legs broken
Bed part bent
Computer's SMPS damaged due to mishandling (I have a letter from the IT company stating the same)
One of the cartons containin my bags totally damaged and my bag torn
Inspite of having paid for insurance now Caravan Packers is making me literally beg for clearing the claim. I have made endless calls to their superiors Mr. Jain in Mumbai, Mr. Wilson (customer supprot officer), in vain. Not only are the officers rude and abusive but also irresponsible and unhelpful in settling my claim for the damages.
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