Hi Pavitra Janga (customer Care)
I wo'nt easily give in to this...! I expected a lot more from atleast the customer care dept. How can you tell me to pay anything after the foreclosure? Whatever amount was mentioned to me for foreclosure, i paid it without and hasseles, so i fail to understand from where does this interest on pending installments surface from?
I have made it quite clear to icici that i went to foreclose in June and on repeated requests i was not allowed to foreclose the same until finally at the intervention of icici corporate.(1) One thing is that they showed me a wrong penalty percentage for foreclosure, upon questioning they show me another... so why the variance..this raised a lot of doubts and i was compelled to ask for the copy of the Agreement, which till date is not shown to me.(2) So what is the hidden agenda of icici? (3) Then on other occasions they didnt comply to my request for foreclosure on a number of occasions, for reasons best known to them, or giving reasons like System are down, cannot do it today and all other excuses. It could be a strategy to delay my foreclosure and in default to increase my interest or else why didn't they foreclose until 24-12-08 (receipt issued) (4) Now is the customer liable for the acts of omission and negligence on part of icici employees like Mr. Sajjith? Even the Law would'nt permit it, as i myself being a lawyer, would like to caution you before i take a legal recourse as a final resort. I am only communicating with icici so as to finish all possible remedies at the local level. My friend/client would request her children to withdraw all NRI deposits from your bank almost to the tune of 8o lakhs and severe all ties with this bank if the problem is not resolved by the end of this month. I know this bank has nothing to lose but i would atleast feel secure that my family's assets would be safe and secure enough in the hands of some other bank. But nevertheless, i will pursue this matter to the highest possible levels as i do not wish to be a victim of fraud on part of icici. Hope some good, if not better, sense shall prevail. Thanks
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