My self Ravinder Singh. I have purchased CBZ Xtreme on 31/10 whose engine no. is KC12EB8GK02965 & chasis no . is MBLKC12ECBGK02617 . After second service the engine was producing some noise and the whole visor & visor screen was full of scratches. When i told them about the scratches they ensured me to change visor screen but not visor. On 23/01 at 1:30 P.M I went to AUTO NEED SERVICE CENTER, GURGAON to get my bike checked. They checked the bike and told me that TAPED were lose. After checking the bike they handed over bike to me on 23/01 at 4:00 PM . After delivery of my bike from AUTO NEEDS i left for my office. On the way when i just traveled 1 to 2 KM the bike engine stopped working. Then I contacted the service center and told my problem to the Service Manager (Mr. Sharma). After listening to me he disconnected my phone three times. Then after half an hour i contacted the service center again and told service mechenic (Mr. Vijay) to pick my bike from my office. He came to my office and checked my bike at my office and told me that the bike have oil problem. I along with the mechenic took my bike to the service center again and after taking the bike the sevice supervisor in presence of the sevice manager (Mr. Sharma) made job card of the bike on 23/01 at 6:45 P.M . I told them to check my bike in presence only to the service manager in presence of service supervisor & service mechenic. When i reached the service center on 24/01 at 9:45 A.M the entire bike engine was completely opened without my permission . i was shocked seeing my bike opened. When I asked the service manager (Mr. Sharma) about it, he din't gave me the answer about it and told me that we don't need to ask you and shouted on me . i was surprised to see his bad behaviour. He insulted me in front of customers and the employees. When I showed the objection for his behavior he called the police.
SO NOW I AM ASKING HERO HONDA THAT IS THIS THE WAY TO DEAL WITH THE COSTOMERS .
NOW I WOULD LIKE TO CONVEY YOU THAT I WILL NOT TAKE THE BIKE IN THIS CONDITION AND WITHOUT PRESENCE OF APPROPRIETE HERO HONDA AUTHORITY (OFFICER).
Waiting for your healthy reply soon.
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