CELLNEXT SOLUTIONS LTD
Regarding corporate connection for vodafone

Subject: Regarding corporate connection

I am having postpaid corporate connection (9999399619) from last one year.

I took new as add on connection (9953699619) as corporate connection (Talk 298-Advance) for one-year rental on 1 june08. I gave all required document to executive.

As per Vadafone executive ROSAN LAL-9899630577 and my plan. New number was under corporate and there was 1000 min free from new number to old number and No any charges as old number.

When I got bill which was generated wrong.

First Month bill

Wrong charges For Clip&&&&--rs 86 (there should not be any fee under corporate plan.)

Second month Bill

Wrong charges For Clip&&&&--rs 49 (there should not be any fee under corporate plan)

Old corporate number=9999399619 new add on corporate number=9953699619.

When I talked to Customer care, he said by mistake it happened.

I went in vodafone store with all required document again on 10 July08.I met with Mr pradeep and he said within 48 hours all issues will be resolved.

But I did not get any positive response from vodafone within one week.

Again I went in vodafone store with all required document again on 18 July Friday08. And

I met with Mr UNIS and he said within 48 hours all issues would be resolved. He requested me salary slip.

I sent salary slip on 18 july08 and UNIS said me that within 48 hours Number will be converted as corporate.

Between this duration I wrote many emails to UNIS ALI (DEL) ; CORPORATECAREDEL ; [email protected] but I did not get any positive response from them.

Again I went to vodafone store on 28 July08. I met with UNIS (9999993996) and Team leader PAMKESH (9811918750).

Both promised me that all issues will be resolved ASAP.

But still after 12 days everything is pending. But also after 12 days I did not get any response.

Again I want to vodafone store on 11 August08.

Still my number is not converted into corporate connection. (As per plan, executive and customer care)

Point: I m having corporate connection from last 2 years on the basis of that I took this connection. Obabiuosly my number must be under old connection i.e. as corporate connection.

I have paid rs 998 for one year.

I am waiting for two days to resolve my problem. If you are not able to solve my issues,

Refund my money.

Regards Rajesh, 9999399619, 14 August