Dear Sir,
I am a Prepaid Mobile Customer of Cellone network with no 91-9440084502.
On 16.10.2009 my Cellone balance suddenly went in to negative balance of Rs.8.14 which indeed should have been postive Rs. 8.14. So I contacted the customer support of Cellone network and I was given an answer that their server is to be updated. Mean while on 17.10.2009 I have recharged my mobile with a recharge card of Rs.55 which helped me in having a positive balance. since my problem regarding the negative balance haven't been solved I was in a constant touch with the customer support and I also got my complaint registered Vide No. AP181009610 which still stood unsolved.
on 17.10.2009 I noticed my message service was not working even after my account showed a positive balance. After a series of calls to customer care I lodged a second complaint vide no AP2010096428 regarding non working my message service.
Whenever I called customer care I received a different answer, and I called whenever they have asked me to do (they kept repeating that I have negative balance but my balance stood positive and that is very much evident because I am able to make calls/ receive calls), Some times the Customer Support guys are harsh and impatient.
Please help me in this regard,
Regards,
Harikrishna Udayagiri.
9440084502
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