I am holding Miracle Card from Centurion Bank of Punjab, (Now transferred to ICICI Credit Card) I did not receive the monthly statement for 2 months consecutively. i.e November and December Neither did I receive SMS alert stating the TAD amount due neither the final SMS alerting the deadline due date.
Question I want to ask, Is it the fault of the customer to pay full month's interest when the next month statement comes? for no fault of his? And still, next month I didn't receive the statement but I had to call up the customer care at the last moment to know my TAD amount for the second month statement not received.
Kindly let me know who is responsible to deduct the interest when statement not received and why it is customers fault to pay the same?
Best Regards
Claudio Fernandes
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