I write this complaint with great concern to inform about the harassment and serious problems faced by me from your dealership in Trivandrum. I booked a Spark LT (Cashmere) on 18.10.07 at Deedi Automobiles, Trivandrum and remitted the full value of the car on 02.11.07. The sales team at the showroom promised me that the vehicle can be delivered with in maximum of 10 days and so with this promise only I remitted the full value after availing a bank loan. On this promise I sold my existing vehicle on 20.10.07 and is waiting for delivery still now.
Through e-mails I raised my complaint with GM office and I used to get a reply that the vehicle will be delivered at the earliest on first come first serve basis. I was also informed that the Sales Manager of the dealership would contact me to keep me posted regarding the progress of vehicle delivery. When I approached the dealership in the month of November 07, it was informed that I am 4th in the waiting list and vehicle will be delivered in the first lot itself. However till today none of the sales staff from the dealership contacted me after remitting the full value. In fact I used to contact them very frequently and but the response received from the sales staff was very poor. GM New Delhi informed me on 18.12.07 that they can deliver the vehicle by the end of January and on approaching the dealership, the sales team at dealership humiliated me by telling false details. Many promises were given on delivery dates and when I contact on those dates they will tell me another date. They are making me to run to pillar to post, with out any fruitful results. Can somebody help me.
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