I have attachment of the emails.
Hi as per below this is the orginal email I sent to EMS Team.
Att: Manager EMS-ARMENIA
Re: Tracking no: EE230055100CN
Company: Chong Electrical - China
Dear Sir/Madam
I am writing reagarding the above tracking no - stock that is yet to be delivered to My door in Sydney Australia.
I have purchased goods form Chong Electrical in China, who have used your shipping company EMS-ARMENIA to ship out the goods to Sydney Australia.
On Sunday 11/01 - I was advised by one of your staff members on mob no: 447045799259 (this no was provided by the seller - Chong Electrical) that I had to pay $535.00USD to the seller for them to pay your company for shipment cost.
I did ask for I could pay it directly to the shipment company and was advised no just pay to the seller.
I transferred these funds through MoneyGram on the same day being 11/1 and rang and advised the seller that the transfer has happened.
I was advised by the seller and your company that the stock will be delivered to my door by Monday 12/1. I rang your staff on the above no to check upon the delivery status yesterday and was advised I will have it yesterday.
I rang and spoke to your staff on Tuesday the 13/1/09 and was advised I would have it today 13/1/09 and I still don't have it.
I rang in the evening and was then told that I had to pay another $1500USD to get my stock. Don't know why as I have been waiting for the stock for days.
I have spoken to the seller who advised they have paid the money to your shipping company and that I needed to chase my stock with your company.
The staff member I have spoken to is not helpful and upon request to speak to a Manager I was hung up on - on more than one occassion.
As far as I am concerned as a customer I have paid my fees and would like to get my stock asap. Could someone please take ownership of this shipment and please have it sent out to me asap.
Would like the Manager of this shipping company to contact me as I am not happy with the service I have recieved so far and certainly would not be an advocate of your shipping going.
Please contact on 0416017175
Shipping address: 89 NUWARRA ROAD
MOOREBANK NSW 2170
SYDNEY, AUSTRALIA
Thanks
Regards
Faizal F Nair
fnair @optusnet.com.au
I received a response from EMS team advising me pls note below
Dear FAIZAL NAIR
I am really sorry you are going through all these, Firstly we have a
package associated with tracking number EE230055100CN to be deliverd to
89 NUWARRA ROAD
MOOREBANK NSW 2170
SYDNEY, AUSTRALIA
But the little problem we had was that the custom and shipping fee has
not been paid, the sender assures us you are to pay for the fee and
since then we have been trying to get hold of the sender and he has not
be replying.
Now i am sorry you have sent money to wrong hands because known of our
staff is accepting payments without the notice of the shipping company.
The fee of the above Tracking number is Just $860 usd i dont know where
the sender came up with $535.00USD and $1, 500.00USD.
Below are my advise for you.
1. For you to know you are talking with the real manager i have removed
and stoped your tracking number online.
You can check it right now and give me a call on 44-7035963068
I awaits your call ASAP
EMS TEAM
--
Ems Speedpost
[email protected]
--
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or over the web
I paid the the amount of $860USD dollars paid thropugh Western Union
From: The Manager
> >>
> >> To: Mr FAIZAL NAIR
> >>
> >> As agreed through our conversation on the phone, you are requested to
> >> send $430 USD through western union to the below information.
> >>
> >> Firstname: Salami
> >> Lastname: Sherif
> >> Address: 17 Awolowo way,
> >> City: Sango Ibadan,
> >> Country: Nigeria
> >> Postcode: 23401
> >>
> >> Amount to Send : $430 usd.
> >>
> >> Send back the Payments details for the funds pickup.
> >>
> >>
> >> Once you are able to provide evidence of payments you are advice to give
> >> me a call and your Tracking number will be updated within the next 3
> >> hours and you will be able to know the exact date of delivery.
> >>
> >> I can assure you 100% that a delivery will be scheduled tomorrow if you
> >> are able to fix up the payments today.
> >>
> >> Package Status: Custom charges Applicable
> >>
> >> Thank you for using EMS Speed post.
> >>
> >> EMS Team
> >> --
> >> Ems Speedpost
> >> [email protected]
> >>
> >> --
> >> http://www.fastmail.fm - Or how I learned to stop worrying and
> >> love email again
> >>
--
Ems Speedpost
[email protected]
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http://www.fastmail.fm - One of many happy users:
http://www.fastmail.fm/docs/quotes.html
I was then informed that i had to pay another $450
Dear FAIZAL NAIR
This is a Confirmation that your custom fee payments details have been
received.
Due to the lateness we are sorry to inform you that your package will
not be delivered until either the receiver or the sender clears a
Demurrage fee of $450 USD.
Demurrage fees are the fees charged by shipping companies for customers
using the Packing Space beyond the number of allotted days in the
shipping contract. your delivery date was 03-01 and you have
exceeded 18 more days for package delivery.
Your custom fee of $480 was cleared today and Demurrage charges will
stop today since your package is now custom cleared.
you are advised to settle the Demurrage charges today or inform the
sender to settle it immediately.
Once the Demurrage charges have been cleared, Our Delivery agent will
give you a call to know the exact location and time for delivery.
We thereby request your phone number {Mobile or Home phone} for a speedy
Delivery.
Package Status: custom fee of $860 was cleared today and Demurrage
charges awaiting clearance.
Thank you for using EMS Speedpost.
EMS Team.
--
Ems Speedpost
[email protected]
--
http://www.fastmail.fm - mmm... Fastmail...
Dear FAIZAL NAIR
I have received your email, and everything is now settled. YOU ARE NOT
REQUESTED TO SEND ANY MORE MONEY AGAIN.
Everything is now set and first thing on monday morning i will send you
an email on when and time you will be getting the package.
Have a Nice and Happy Weekend.
EMS TEAM
--
Ems Speedpost
[email protected]
I was informed that I will have a email advising me when my stock will be delivered to me and am yet to receive this email and am yet to receive my goods. And I have been trying to get a hold of the person I was talking to. And I call him and he hangs up on me.
Could you please look into this matter and advise me when I' going to get my stock.
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