Citibank
Credit Card

Hi

TOday I spoke to Citibank phone banking officer Mr. Shabeer J

I have received Citibank Credit Card 2 years back without me signing any document, So the obvious thing would be that any information on the account would be incorrect.

I never thought of canceling this card or even calling back customer care.

TO me realization now all of a sudden I received a SMS for usage on my credit card of Rs 2000.

Calling up customer care I was not able to verify my date of birth nor email address to receive soft copy and billing address as well is wrong.

So basically I wasn't able to have a look of my card statement in hard copy format nor in soft copy format.

I got other savings account with citibank which I was able to verify by still Citibank is not ready to help in any ways..

Over to this Mr. Shabeer pushes blame over to customer stating its customer responsibility to call up customer care when he/she receives credit card without there notice. I ask isn't it citibank's responsibility to cross verify information submitted before sending credit card.

What can I do to get this thing resolved...