Dear Sir,
I am a customer of Citibank, and I am holding a debit card and credit card of this bank for last five years but I did not use debit card last one year and never used credit card to purchase any think, only I got loan of one Lakh on this card from Citibank last three year ago. I am paying EMI every month but due to some delay to getting my salary since last four five months before I pay EMI a little delay at least 15 to 20 days.
Due to this little delay Citibank puts on big penalty on me every month. I requested so many times to Citibank executive that please change my bill generated date or don’t make penalty charge for a little delay but they refuse clearly with misbehave. And many times I said to discontinue my debit account but they did not do it and charging Rs 275 every months while I do not use this card last one year.
In start Citibank executive call me and offer for loan with very convening and politely way, and said no extra charge will be taken with you instead off your EMI only. But now they harass to me. Please help me.
With Regards,
Shahroz Alam
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