This is how Cititbank responds to a Customer complaint. They make you go round and round till you give up completely frutrated.
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Date: Wed, 21 Nov 05:03:32 0530
From: Head Customer Care
Subject: RE:'Citibank=006-379-251' RE: Re: CitiAlert - Credit Card Payment Due
DateReminder (Reference No:1106206834-CC001)
Dear Customer,
We are writing to you from the Office of Grievance Redressal Officer.
Thank you for writing in and raising your concerns as mentioned in your e-mail.
Your Query Reference # is *******. We are in the process of investigating your concern and we shall revert to you in 10 working days.
In the meanwhile, for further clarifications, we may contact you over phone or alternatively, please reply to this mail for further information/clarification on this query.
Warm Regards,
From the Desk of Internal Banking Ombudsman
&--Original Message&--
Sent: Tuesday, Nov 20 4:16AM
To: Head Customer Care [[email protected]]
Cc: [email protected] [[email protected]];
Subject: RE: Re: CitiAlert - Credit Card Payment Due DateReminder (Reference No:)
Ref RBI Banking Ombudsman Ref Number: OBO (BG) No.//-08
Dear Citibank,
Despite your commitments, I have recieved another spam message for Raju Poppanna from your number 52484, on 17/11/07 at 18:07 hrs IST.
The contents are: "Dear Customer get your credit limit increased to Rs 65000 on your Citibank Card 1001. Reply CLI to 52484. No extra charges. Visit www.citibank.co.in for T n C".
Is this what you mean by an assurance that I wont get further calls or messages for Raju Poppanna?
With apprehensions,
Zahir
Date: Fri, 2 Nov 01:57:07 -0700 (PDT)
Subject: RE:'Citibank=006-262-999' Fwd: Re: Your complaint against Citibank N.A.- Anjana Makkar
To: IBO, [email protected],
[email protected]
Dear Ms Makkar,
It happenned YET AGAIN!!!
I got another call from Citigroup, this time from a lady named Alpana Chopra, just moments back (2:05 pm). She says she was calling from Citigroup, Delhi (Ph # 011-66525295) and wanted to know why I have not made the payment for September.(Mind you, she continued half way in English and moved on to Hindi to make her point accross to me, all the while when I kept asking her to refer to Query Reference # is 6262999. Not only this, she even put me on mute and then had someone else talk to me as she had no answer to my question. Only on my insistence did she get back on the phone, though she never answered what were the contents of Query Reference # is *******).
I guess you people would never learn how frustrated your Customers are- I promise that in my powers within my Organization (forget personally), we'll never ever do any business with Citi. And that's a promise! And I'll ensure that you are blacklisted in my professional community as the most unprofessional Bank.
And as agreed with the Ombudsman at bangalore, within 30 days from when this first communication was made, if I dont get a solution, I am all prepared to sue you for damages for the continued harassment.
For God's sake- stop calling me!! If your people are such dumb, give them some language training.
Citigroup SUCKS!!!
Zahir
Date: Wed, 24 Oct 03:29:10 -0700 (PDT)
Subject: RE:'Citibank=006-185-592' Re: CitiAlert - Credit Card Payment Due Date Reminder (Reference No:1106206834-CC001)
To: Head Customer Care, [email protected]
Dear Citibank Head Customer Care,
This is for your information.
Today I have recieved another call from your DST (phone number 04439185308) at 3:45 pm. The callers were Mohammed and Abdul. They would not give me their Company name. Initially they said they are calling from Cititbank, and when I asked them to give me the contents of Reference # is ******* then they accepted that they are calling from a DST.
I have recorded today's call as well. Now I have two recorded calls.
They were looking for Raju Poppanna to increase his credit limit.
You have given me wrong information (by giving a Reference # that your representatives couldnt locate) and tried to misguide me.
Please provide a contact name, designation within the organization, and contact details so that we may proceed further.
Zahir.
Head Customer Care wrote:
Dear Customer,
This is in reference to your e mail.
We have received your Query. Your Query Reference # is ******* .
We are investigating your query and shall get back to you in 8 business working days.
Please reply to this mail for future communications on this query.
Warm Regards
Manager Customer Care
&--Original Message&--
Sent: Wednesday, Oct 17 1:13PM
To: [email protected] [[email protected]]
This is in response to your mail and SMS to my cellphone today. Please consider this as a final warning prior to any Legal Action from my side.
1) I keep getting calls to my cellphone for somebody called Raju Poppanna. I have been repeatedly telling you over the phone (whenever I get such a call) as well as emails (on 23 June 3rd March) that my phone (ending with 885) is mine (Card # ending with 7032) and not Raju Poppanna's. So you are expected to remove that number against Raju's name. Despite all my requests you have not bothered to do so and continued to harass me for the last 2 years. I have recorded today's telephonic conversation by two of your employees calling from Chennai. I also have copies of all my previous email requests on the same, sent to the same ID.
2) As regards (Card # ending with -****), please be aware that I had gone in for a settlement. I have all the relevant documents sent by your Bank on the same. As agreed, I have been regularly paying all the EMIs on time. Hence I fail to understand that how come I have Rs52075.99 due on this date even after paying more than 4 EMIs.
3) Please note that my phone number (ending with ***) as registered in your database is registered with TRAI as a "Do Not Call" number for any kind of solicitation.
I hereby instruct you for the last time to:
Remove my phone number against Raju Poppanna's Account.
Recheck the status of my Card Payments (for Card ending with ****) and send me a confirmation mail (and not any calls or SMSes).
Completely stop any kind of solicitations/reminders on my cellphone.
I hope you immidiately work on these 3 items and confirm me the same with a new ref: number.
Sincerely.
Zahir
Bangalore.
CitiAlert. [email protected] wrote:
Dear Citibank Cardmember,
Thank you for banking with Citibank. We are pleased to provide
you details pertaining to your Citibank Credit Card Account.
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