I used the citibank ATM card (MG Road Bnaglaore Suvidha Account) on a HSBC ATM machine (MG Road Bangalore) to withdraw 20000 rupees on March 20th.
Because of a malfunction of the machine, the money was not delivered; but my Citibank savings account was debited with the same amount.
I lodged a compliant with Citibank on the same day (20 March Ref: 8008031240), and they agreed to provide me temporarily 20000 rupees till they investigate the matter.
But on 6th April they again debited the money from my account, stating their investigation has found the transaction was valid.
On again speaking to the citibank customer support, they told the matter is closed with them, and if I need I can seek legal opinion or again send my compliant to [email protected].
I walked to the Citibank head office in MG Road Bangalore on 8th April and showed the ATM receipts which clearly states that the transaction was cancelled.
The executive from the Suvidha department there send the scanned receipts to [email protected]. When I asked them to copy me in the compliant or provide a compliant ID for the same, he said that is not possible.
Till now I have not got any update from Citibank, nor did my money was given back.
Kindly suggest what kind of legal action, or any banking ombudsmen compliant or any consumer forum petitiom can be proceeded with.
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