Citi Bank
Credit Card statement not sent on tim

Hi

My Name is divya Shukla and i have a citi bank credit card...

i used that card twice the total purchase was 26000

A few purchases were made in april

One purchase was made in November amounting to 17000

This purchase was made by the credit card because the citibank debit card was not working even when i had adequate balance in my account.

I was forced to use the credit card.

The citibank people have NEVER sent a statement to me.

They simply deducted the minimum payment from the bank saving account. without informing me about the outstading amount and the breakup or the interest.

...for which i received the

statement only for a couple of months... and citi bank use used to deduct the minimum amount from my bank account...

Every time i called the citibank personnel they informed me that the minimum amount which they were deducting regularly would lead to a reduction in the outstanding 26000 and hence no fine will be applicable.

However despite of paying around 7000 through such deductions the amount has magically gone up to 32000

While i was making the regular minimum payment the citibank debit card stopped working and the Citibank people refused to give the new debit card stating that the date of birth is wrong and they also refused to issue a new check book without getting it rectified.

Now i fail to understand that if my date of birth is wrong in the records then how are they authorizing all the previous transactions.

The citibank personnel INTENTIONALY did not send the credit card statement so that I donot get to pay the money on time and they get to charge interest as well as late fees.

Now without a STATEMENT or A CHECKBOOK or A DEBIT CARD how am I supposed to pay the bill???

This trap is created intentionaly to bully the customers into paying more money than what they owe.

I have just spent 26000 and they have already taken more than 7000 from me in the form deductions and payments and the balance is still 32000

No explainations No statements No breakup provided.

The executives are rude and do not explain the breakup and expect rhe customer to pay what ever exorbitant amount they are asking

This is truely shameful of a big bank like citibank. They are misusing there power and will not be successful in cheating the customers of their hard earned money.

Please help me in getting some answers to my many questions.