Citibank
Wrong transaction in Credit Card

Hello,

I am Ravi Kiran J, I have the salary account in Citibank and a Credit Card, I have been billed for a transaction that I havent done as per my consiousness.

I have been billed 2 times instantly, each 650/- and unnoticingly I paid for them and after a month, I noticed the same in the transcation log.

Since then I keep on writing to Citibank support Online, however I always get mouth watering responses from them but yeilded nothing

Here is the sample:

Hello Citibank, I am sorry to notice that you people didnt even read my mail, I have asked for the softcopy of the Bill, which bears my sign, when I have signed at Anu Wines. I think, it will be my last Request, I will wait for your prompt response for the last time, if it didnt turn up to my satisfaction, I will goahead and proceed with the consumer complaint board.

Regards,

Ravi Kiran Jakka

The below is the Reply to my Mail

Dear Mr. Jakka,

This is with reference to your query dated April 04. We are concerned that your earlier contact with us did not elicit a satisfactory response. We regret the inconvenience caused. With regard to your request for a copy of the charge slip for the amount of Rs. 655.00 debited against the Merchant Establishment (M/s. Anu Wines). We would like to take this opportunity to clarify the process involved in this activity: In the normal course, the charge is submitted by the Merchant Establishment to another Member Bank of the Card Issuers Association. In order to retrieve this charge slip, we place a request to the concerned bank for the same. We expect to receive this within 45 days of our request. On receipt of the same, we will forward it to you. Mr. Jakka, we reiterate that your satisfaction is of utmost priority to us! Thank you for accessing Citibank online. Sincerely, Officer - Customer Care Secure Yourself! :

It's been 65 days as of the promised 45 days, still they wont care for me.

Please help me, I would greatly appreciate if you can respond to my grievance to my E-mail, [email protected].

Thanks and Regards,

Ravi Kiran.