Hi this is Vishal im using your's citibank a/c since a year and it's my savings a/c number # 5045118117.Around 04.00am I had done an online transaction to recharge an airtel prepaid mobile for Rs 350.00 instead of Rs 350.00 the transaction was done for Rs 3555.00 and was debited from my a/c. After a minute I had requested to cancle my transaction and my Ref # 4908061764.I calledup citiphone customer care and asked for the resolution the representative was not ready to coporate with me and told to call the airtel customer help line. Called up airtel customer help line the response was the same to call back to bank. Called up again citiphone customer care they advised me to call back in morning after 09.00am as their is no supervisor available now to solve my problem. In morning around 12.00pm I Called up again citiphone customer care the representative told as their systems were down they are not able to provide any solution now said supervisour will call back after an hour's when system will be fine. I called up again citiphone customer care around 04.00pm from your's Andheri (w) branch i was not satisfied with your service's. I just asked to revert back the money and these people were running around the bush! ultimately no solution to the problem. I am asking that if there is an error happened while transacting then why the Hell the customers has to suffer I just want my money back and I know that every thing is possible if you people really want to serve to the customer satisfaction. My experience with online banking with citibank and with their call center representatives was horrible??? I am asking that you people can only become a"SERVICE PROVIDER AND NOT THE SOLUTION PROVIDER TO THE SERVICE"???I WANT AN IMMEDIATE ACTION ON THIS AND REPLY FROM YOUR SIDE!!! Callback number:989-2652-709 Email ID: [email protected]
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