No Reply to the below pasted email, this indicates that cicibank is just not bothered about its customers and it is frustrating.
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From: Singh, Anuj
Sent: Monday, October 13 9:46 PM
To: '[email protected]'
Cc: '[email protected]'; Negi, Shruti (External Address)
Subject: Account Closed without Notice (Acc # 5044296707)
Importance: High
HI Kirti,
I m not satisfied banking with citi bank. My account (Acc # 5044296707) was closed without any prior notice. There were 3 EMI's which were supposed to be deducted from my account, as of now I have received a call from ICICI Bank for non clearance of one of the EMI for my personal loan and they will be charging me an additional charge for the bounced check to which I do not agree and the charges should paid by citi bank.
I get almost 2 - 3 calls and certain emails everyday from Citibank for credit cards and other offers so why was I not informed about an important thing like an account closure through an email or a Phone call, as per my experience citi bank is unable to give standard service to its customers. I have ECS for phone bills and that's how I got to know that it was de-registered since my account closed. The is below average banking service. I called Hameed, Snigdha Lal, Kirti Suryavanshi and Bhavana several times wasting hours over the phone and the only answer I got from you was system updating which was a very funny answer. Finally Snigdha mailed me some documents to submit. The documents have been submitted on 8th October' 08. If at all citi bank can realize my account is a salary account so how can it be closed without any intimation and where m I suppose to receive my payments. I did not have money to eat food till today (Since my debit card did not work) which is really irritating and hence I feel the need to lodge a complain against Citibank. Also like to mention that the only mail received at my mailing address was a DD and no other letter intimating the account closure.
What I need Currently is
1> My account to be activated on urgent basis and
2> Citi bank to pay up for all the bounce check charges since account closure was not intimated and no reason provided for closing the bank account.
If required I will lodge a case against Citi bank for mental harassment and causing inconvenience.
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