My Credit card number is 5419556011476012 Citibank Egypt. I would like to reporting an international level, the terrible service quality that I have experienced and still experiencing. I need you to take an action to get my rights
History of the Credit Card:
I am member since December until I finally closed the credit card on 16th of March. The card was secured with a deposit of total amount 2000 Egyptian pounds that was increased a year later to 2400 Egyptian pounds.
Terrible Service experienced and clarification needed
1-Delaying statements
2-Renewing my card as an extra service for my protection from hackers at the end of 2007. Accordingly, they closed the credit card access without informing me and it took me a month and a half till I received the renewed card that was not activated tried to activate the credit card through the citi phone service that took days to even reach. It was a favour from the bank that means not charging me, however, they did charge me for renewing the card.
3-Phone service that does not provide a service at all. What they provide is waiting, slow and hang up replies
4-Customer service rudeness is outrageous and this is the reason that directed me to close my credit card.
5-on the 16th of March I received a call from Shady Safouat 20102588926 informing me of the payment of the month, however, he was threatening me with claosing the credit card if I did not pay! I tried to talk reason to him explaining my situation but this led to extreme rudeness and impolitness. Therefore, on the same day, I requested closing my credit card and that the deposit covers all the payment charges, feesand that I take the interest after. My request was proceeded however, there were not any interest to be received. I would like to know how on earth this could be. The 2400 Egy. pounds did not make any interest all through the period it was there since December till March? I demand an explanation.
6- It does not end here. I discovered that they made the deposit 2355 or so instead of 2400 that I have requested. NOTE: (I have increased my deposit with 400 a year later after opening my account in 2003.) All this time I have been dealing that my deposit is 2400. I require a clarification on that case too.
7- Finally, after going through all this and partly accepting. I went to request a certification that certifies closing my account on the 26th of March. This request have not been fulfilled till today. I went today the 16th of April to receive the certification. I found out that they did not issue it due to petty, unconvincing reason which was that my signature does match!! They claimed that they called me on the 7th, which did not happen, and found my mobile number unavailable. Not to mention the rudeness of the staff working at the custmor service at my branch in Alexandria.
I have reached an extreme. What I require now is the requested certificate and the clarification on the two points mentioned above. Please take all the necessary procedures. I demand an action to be taken.
Thank you
Annan I. Moh.
2 010 15 94813
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