Hi,
I have a serious problem with citibank. Can some body help me?
In brief: I went for a onetime settlement on my citibank cards in January, till this day the card accounts are not closed and they levy interests. Now, they call me to ask for payment which is completely ridicuolus. I'm afraid that there is some sort of a deliberate fraud.
Details:
I held two citi bank credit cards:
one visa gold card ending with 4013 and the other hutch co-brand card ending with 8005.
On Jan 15th I went to the collection department's office for a one time settlement on both the cards.
After some negotiation, I made a ONE TIME payment of Rs. 2, 00, 656.
I was provided a collection deposit slip (no: 133452) as a proof of this payment and was also asked to write a letter requesting a settlement and closure of cards. The executive also told me that the reversals would happen by Jan 21st and that I'd not need any other documentary proofs related to the settlement (the collection slip would be enough!!).
After that, I had to continuously follow up regarding the closure of cards and the cards were NOT closed until March 12. Even after the closure of the cards the collection department's executive failed to effect the settlement, as a result, I have been getting calls everday about the due amount.
I tried to call the executive many times but in vain and she did not honour my requests for call back. I had also registered a compaint with the customer care. Till this day, there is no solution to my problem.
Regards,
Srinivas S.
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