THIS IS MY PROBLEM AND KINDLY HELP ME OUT
Citibank card : 5546 1969 9596 3016
Customer Name: Durai. B
Contact No : 98945 02299
I have been using ur Citibank card for the past 2years and I have never been a defaulter or I have never made any late payment. And I have also taken health care policy and two loans which had been paid very promptly.
Last month I was pestered by ur sales executive Ashok from Personal Loan Dept and he forced me take a PL for Rs.112900/-(approx), even though I was not in interested I availed the loan and he told that it was an TOPUP loan and the previous loan which I have taken for Rs.30, 000/- earlier will get closed and I’ll get only the balance amount for Rs.93.970/- in my hand and the rest of the amount of Rs.19000/- will be taken towards the previous loans pre-closure.By 18/06/08 u people have dispatched the draft for Rs.93970/- and I got the draft on 20/06/08 as soon as I got the Draft I returned back to you on the same date 20/06/08 through Professional Courier (POD No: IXM) and immediately I informed cus.care people about this issue and gave them all these details.
And the guy who booked this loan told me that if at all im going to cash the draft ill be charged and I have a free look period of 30days and I can return the draft at any point of time. And I would have asked a thousand times to him whether I can cancel the draft before 30days and continue with the previous loan and he told yes their will not be any charge and I can return the draft and continue the previous loan. He never kept me informed that while cancelling my top-up loan the previous loan gets pre closed and I cant continue with the previous loan.
If this is the case as ur cheating the customer u should come front 2 help ur customer but nothing has happened so far. And ill never leave this issue ill mail to the concerned person regarding this issue to Citi bank cards, ZSM, President, CIBIL and to the concerned Bearu.
Till date I have ranged 100 times to cus.care regarding this issue and I have got several
reference nos: 1508077939
1708070117 on 8/7/08
1808077023 on 11/07/08
2108076303 0n 17/07/08
WHAT TO DO WITH ALL THESE REFERENCE NO’S and u say that people will call from pre-closure dept and nothing has happened so far. ith out shame ever one in the cus, care is able to say that I cant continue the previous loan as I cancel the new top up loan then they should also be able to retrieve what’s the total amount outstanding in my previous loan and why the dame hell should I pay the pre-closure amount of 3% because of such worthless idiot I had to close my account u have cheated me. AND I KNOW THAT U PEOPLE GIVE MUCH BENEFIT, OFFER THEM A GOLDEN CARD AND INCREASE THE CREDIT LIMIT TO THOSE PEOPLE WHO BONUCE THEIR PAYMENT AND NEVER USE THEIR CARD AND NEVER BOTHERED ABOUT PEOPLE WHO ARE VERY PROMPT .Worthless organisation do some thing to sustain ur good customers first.
When I requested to change the interest they told me that I cant pre close the loan till September and when the mistake falls on ur side ur asking me pre-close the loan. I never mind to pay ur money but why the hell should I pay the pre-closure charges.
If this is going to very regular issue from ur side then 1day when u turn back their will not be single customer with ur concern. Take some necessary steps to hold ur customers.
The only mistake I have done is, I have paid all the due amount on correct date and time without fail. And I feel ashamed to be ur worthless customer so far, for the past 2years.
0 comments