Dear Sir,
My complaint is that i had taken a personal loan 2 years back from CITI BANK through telephone call by a citibank executive he said me that rate of interest would be reasonable and i took the personal loan for 4 years . i had never signed any document confirming the rate of interest @ 28 % but when i received my statement from bank 3 months back, they have charged rate of interest @ 28 % for 4 years loan of Rs, 1 lacs. I have given the legal notice to the bank asking them to give me the documents against the loan to verifty the agreement. But inspite of two notices, i have not received any feedback from Bank.
Also in the month of June 08, when i did not pay two installment, i was threatened by the bank's Gundas regarding the recovery and they threatened me that they will not leave my house till i pay the Installment amount.
I have raised the objections on this behaviour of bank but i have neither recieved the agreement documents nor any justification from last 4 months.
Please advice on how to lodge a complaint against the bank
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