I have taken a personal loan from Citibank for 1, 83, 000 on April and was paying a monthly EMI of 4730. When applied for pre-closure of loan, I got the loan statement with a surprise that in May they have pulled EMI twice with the ECS which I provided them.
I have advice an ECS to pull 4730 in the first week of every month. But they did it twice with out my knowledge. My question is the bank should consider that as an additional EMI paid for the month and reduce my interest or pay me the money back with the same interest rate they are charging me. But when I checked with them, they told they can repay only the same amount.
I would like know whether filing a complaint against the bank for its fraudulent activity of pulling EMI twice without my advice will help me. Or go ahead with getting the refunded money without interest
My advice
1. Do not believe private bank specifically bank like Citibank for personal loan
2. In case if u had went with them, watch them closely
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