On 22nd May i had received a call from "Mobile Store"(9836980005), that I have made a purchased of 37, 898.00 and 7, 495.00 from my credit card through online transaction. After receiving the call i have checked my savings account in which my credit card has been mapped. I saw another 3 transaction has already been made for mobile recharge (mobile no: 9903410305-1000 Rs, 9830550231-1111 Rs, 9007965088 - 1000 Rs) from the merchant Mobile Recharge: CHE. I have also talked to the customer care executive regarding this issue and blocked the card. After enquiring from citibank executive I get to know that using my TPIN number which I have not yet received some one has changed the phone number and the registered phone number is 9831472181 which has also been used in the transaction of "ESSAR TELECOM RETAIL LTD".
According to the advice of citibank executive i have even sent (Faxed to Citi Bank Fax No.044-2855-2484), a card member declaration form to disputed amount.
The following payments are debited in my card.
Date Merchant Amount
20/05 MOBILE RECHARGE: CHE. 1111.00
20/05 MOBILE RECHARGE: CHE. 1000.00
20/05 MOBILE RECHARGE: CHE. 1000.00
20/05 ESSAR TELECOM RETAIL LTD. 37898.00
20/05 ESSAR TELECOM RETAIL LTD. 7495.00
Last two transactions have been made online and for the delivery the mobile no. given to the merchant is 9831472181 and mail: [email protected].
I have made a written complaint to the police station regarding this issue on 3rd of June as wel as send a copy to the Deputy Commissionar Of Police (Detective department) through fax.
The people from citibank are comming to my house and continiously threatning me for the due amount. They are trying to made my life horrible. I have personally went to the police station where I made the complaint and asked them to investigate this case and findout the culprit, but not getting any positive response.
On the other hand the due amount is going high day by day. I am scared to think that those people might come with more rude as the amount going high. Please help me on this issue. Please do the needfull to find out the culprit as soon as possible.
If you need anything else call me :9433934196
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