Bitter Experience - No Transperancy - Poor Service
I am a member with RED One Bed Room.
The membership No: 1485634. The amount paid is Down payment of Rs.43, 727/-
Today, ie on 1st July'09 I called the customer service for reserving munnar resort from 22nd August'09 to 30th August'09.Your executive told me to wait till he checks and he told me after 3minutes that it is not available from 22nd but available from 24th Aug'09.As it is blue season I asked him to recheck and he took 5minutes to recheck and told me that it is available from 23rd Aug'09.Before confirming the line got disconnected.
I called again after 20 minutes. Another executive attended and I explained everything to her and she made me wait 5 minutes and said I have to take one bed room accommodation as one bed room is not available. I told her that the other executive has checked and informed me that it is available. She rechecked by taking another 5 minutes and told me that I have to take two bed room accommodation only.when I explained her that mine is a small family as such I do not need two bed room and at the same time I do not want shorten my holiday by utilizing bigger accommodation.
I feel that there is no transparency in your reservation system. When one can book domestic as well as international flights online and train tickets and bus tickets online and hotel bookings online, TTD is providing online booking for e-seva and accommodation, then why aren't you able to provide online reservation. I feel there is something fishy about this. You are creating artificial demand and making us pay extra amounts.
Immediately I have come to the conclusion that the company is fooling the public I requested for cancellation of membership and return the down payment that I have made. I have already mailed two times for the cancellation.
I request you to note this as a notice to the company.
K.V.Rajamadhav
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