Hi,
I visited the Club Mahindra Ghatkopar East franchisee outlet in November and spent time hearing their offers. When I told them that I needed time to think about the offers, they said that I could block a membership immediately and if I didn't like it then I could request for a cancellation within 7 days. Under this condition, I agreed to have the initial fee to be paid from my credit card. Needless to say, I didn't like the offers and so I requested for cancellation of membership. I corresponded with their [email protected] service center and with their call center executives regularly, however, even after almost 10 months, there has not been any response from their side. I even corresponded with their marketing executive (Hemant Kumar), however, I have heard only false promises of someone getting in touch with me soon. Nobody has contacted me yet for this matter and I keep corresponding with the company representatives continuously.
Would someone please be able to tell me which consumer forum/ court can I approach so as to bring Club Mahindra to redress my grievance? And how can I go about doing this?
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