Ref: DOCKET # 441000881 Dt. 07 Jan
Sub: Irresponsible and Illogical Attitude of your Gati Staff
With Reference to the above i wish to bring the following facts to your notice and immediate action
a) As mentioned a parcel was booked by Competents to be delivered to Mr. Dhaval, Ahamadabad on 7 jan Vide Docket # 441000881 on C.O.D. (Cash on Delivery) with Mr. Jayaraj representative in Mysore.
b) I have very clearly explained to Mr. jayaraj that this shipment is on COD basis which he has acknowledged and mentioned on the Docket at right hand side as COD
c) When enquired about the column COD & DOD being left empty he showed me the declared value of Rs. 27, 700 as COD entered value and this is the way they have been booking and delivering thousands of parcels everyday.
d) On 11th jan one Mr. Vinay of Gati mysore called me to verify and confirm whether the parcel is on C.O.D. Basis
e) I received a confirmation of Delivery on 11 jan via SMS Alert
f) On 13th jan Mr. Vinay calls me up to say that the parcel has been delivered without collecting cash on delivery, so he requested me to send a authorization via email to [email protected] so that they could collect the payment from the party and not to be worried about the payment.
g) My repeated reminders via email on 15th, 29th, 30th and enumerable telephonic conversations I had with Mr. Vinay, Mr. Lawrance, Mr. Arvind (Ahamadabad Branch) has fall on deaf ears with only evasive excuses like "Give me a weeks time", "My person is at the party's place i will get back to you", "We are finding difficulty in finding the party" and many more such excuses from your staff with no results.
h) On Jan 30th i receive a one line email from V.K. Lawrance that "There is no pending amount from the concern person as per our account"
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