I am a regular reader of Times of India newspaper. Daily there is a shopping advertisement from indiatimes shopping selling commodities at half the price as compared to the normal market price. The advertisement is pretty attractive and appealing for a normal customer to get lured into buying their product.
On July 28th times of India Bangalore edition an advertisement came for a O2 PDA mobile phone at half the price from the normal market price. I happened to place the order for this cellphone. The actual price of this commodity is Rs 4- however I got this product for Rs 19990 and I had to pay an additional Rs 500 as delivery charges.
I got the product delivered on 28th of august. 20th of September my device started mal functioning and I was directed by indiatimes to call up the service centre of O2. With great difficulty I got the helpdesk number after trying for for 2 days. I was informed someone would come and pick my device from home and take it for repair. I demanded for replacement as it was less than a month and my device started giving problem. After repeated followup with the O2 helpdesk number I was informed my set is a faulty set and would be replaced. However I got my device on 26th oct and it was the same device. When I tried calling back O2 helpdesk number no one picks at all and till date no one has picked.
I called Indiatimes shopping people and asked them to help me. They happened to give me the same O2 helpdesk number which no one picks (022-40333999). When I informed them to replace my set since I ordered through them. Indiatimes shopping people informed me they can only help me by directing me to the O2 helpdesk number for assistance they can’t do anything better than it.
I have spent Rs 20450 on this mobile set which has gone down the drain.
I do not wish to do any further business with them. Indiatimes do not have good after sales service.
I would request people please think twice before you go for any online shopping orders from indiatimes. They sell all faulty products and would never assist in resolving the issues.
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