We booked a business travel package to Europe for an trade fair through Cox and Kings. They promised us minimum 3 star accomodation a stay within 20 kms of the fair grounds for exhibitors. We were put up almost 45 kms away in a pension home. It was less than a 2 start property. They refused to arrange transport back to the stay after 7:00 pm for exhibitors although return transport was promised. After threatening to turn them in to the local police for abandoning foriegn visitors they complied. This worked since there it was group travelling together. I am not sure what they would have done if it was a family.
Cox and Kings also processed our visas that were handled by unprofessional junior staff who did not know what they were doing. They took almost one month to complete the visa applications after having us print and reprint the paperwork atleast a half a dozen times. There were spelling errors, typos, unnecesary information.
Cox and Kings is deinitely not a travel agent that should be used for business travel. They are unprofessional, dishonest and no customer service policy.
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