Credit Card
Deliberately creating false record

I have paid Rs. 4, 800/= on 4/5 by cheque which cleared on 7/5. Bank saya it dishonoured on 10/5, however, actual reversal done in July statement. Again it was shown as received on 27/9 (but cheque never presented for clearance). Still, on this transaction you are charging me penalties, which is wrong. I have already submitted scanned copy of passbook on 31/8. I think some mentally-retarted officer is handling this account and deliberately creating false records to extract money from me.