Date :- 18/02/08
Head Customer Care
ICICI Bank Limited
Md. Illayas Khan Estate, 3rd. Floor,
Above Music world, Road No. 1,
Banjara Hills, Hyderabad-500034
Subject:- Waiver of Interest Charges
Ref: - ICICI Bank Credit Card No.:- 4477 4736 4497 7006,
Dear Sir,
This has reference to your monthly statement (due date is 02/03/08) for above referred credit card. In this statement, you have charged Rs.591.75 /- towards interest and Rs.73.14/- towards service tax.
In this regard, I want to clarify that, I, have not received the January credit card statement after that as my best knowledge, I have deposited Rs.10500/- in my credit card account and same was received by you on 18/01/08. Today, I call to you customer care center (Miss Mamta, call time 3:45 pm) and she confirmed that your total amount was Rs. 11000/-, that’s why interest was imposed on me. Even after making the payment, I am surprised to see that, you have charged the heavy interest Rs. 571.75/- on Rs 600.00 balance amount.
I am using same card from last 4-5 year, but there was not a single issue regarding payment. I am always making timely payment. I have logged my grievances to your on line customer care cell but I am not getting the satisfactory reply.
I am extremely disappointed that bank of your repute make such type of mistake. Now I am requested pl. look into this matter and waive off the interest and service charges Rs. 571.75 service tax.
Hoping for your early favorable action.
Thanking you,
Amit Jain
H.No.200/7, First Floor
Sector 3-A
Rachana Vaishali
Ghaziabad 10
Contact No. 09873801205
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