Dear Mr. Sharma,
We understand your concern.
However, we clarify you that as the dispute is resolved in banks favour, we request you to make the payment Rs.31, 580.59.
We request you to forwarded your request at the following address for further clarifications:
ICICI Bank Ltd, Charge back Department,
Empire Complex,
2nd Floor,
414 Senapati Bapat Marg,
Lower Parel,
Mumbai 400013.
Or you can fax the dispute letter to this fax number 022-66466683.
We have tried to contact you on your contact number's 9412257565 and 011-25433453, however we are not able to reach you.
For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.
Sincerely,
Kiran Kumar
Customer Service Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: vivek sharma ([email protected])
Date: Thursday, December 20 07:31 PM
To: ICICI Bank Customer Care ([email protected])
Subject: RE: SR46668129
Dear Kiran,
Thanks a lot for replying but i guess this not the way to reply to the six year old customer. Ok if you don't have any authority to take any decision than kindly ask your head who so ever he/she is!!! who is having the authority to take decisions on such matters because i am seeing you in the helpless situation as after knowing all the facts you are not able to take any decision and how can i make the payments if u people are not able to provide me necessary information which is required. In fact last time as well your bank have given the decision in favor of bank without any basis and since than u people are putting up the amount of interest on my principal amount. Anyways i hardly cares for that because if u people are so casual than i also give a dam... In fact i wanted to clear the payments but i guess that u want something else. Anyways plz forward me the contact No. of the concerned person or plz forward our whole communication to them so that they can decide something acceptable from both side and i request you to plz do that ASAP because otherwise i will not be liable for that.
Thanks & Regards
Vivek Sharma
9911915564
ICICI Bank Customer Care wrote:
Dear Mr. Sharma,
We understand your concern.
We are unable to service your request to retrieve the snap shots of the cash withdrawal.
We request you to make the payment of Rs.30, 533.90 to avoid further financial charges on your credit card account.
For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.
Sincerely,
Kiran Kumar
Customer Service Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: vivek sharma ([email protected])
Date: Monday, December 17 01:36 PM
To: ICICI Bank Customer Care ([email protected])
Subject: RE: SR46668129
Dear Kiran,
As you have stated in your mail that you are not able to retrieve the snaps shots than on what basis i should make a payment and in fact you will not able get that since i have not done that transaction. After pulling this matter for more than three months now you people are saying that we will not able to provide you the snaps... now who is responsible for this and for the amount of interest which you people are putting since last 3 months as well as for the amount which is being included in my summery.i mean this reticules. I guess this is the reason why ICICI bank is so much in the new channels these days. You people are doing nothing except creating the mental pressure for ur customers. But let me be very clear to you that in this case i am not going to make any payment and in case u want me to make a payment that kindly regenerate my bill and exclude boththe disputed amounts plus the interest which u people are putting forcefully. i am ready to make the payment for the amount which i have utilized and belongs to me. Otherwise lets sought it out this matter legally and in fact i have proof for this i had a talk wid ur manager Miss. Rinku who told me "that i have never activated the passward for my Credit card without which the transaction is not possible, so the matter will be resolved in my favor" and than fine day i have gotta mail saying that the matter is resolved in favor of bank but on what basis??? even ur executives dont know that. So now for the last time i request you to plz look in to the matter and regenerate my statement and i assure you that very next day i will make the payment of the outstanding amount. Otherwise i am sorry.
Thanks & Regards,
Vivek Shrama
9911915564.
Dear Mr. Sharma,
According to the revert from our department concern, we clarify you that we would not be able to retrieve the snap shots of the cash withdrawal which was done on July 31.
We regret he inconvenience caused to you.
For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.
Sincerely,
Kiran Kumar
Customer Service Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: vivek sharma ([email protected])
Date: Saturday, December 15 01:42 PM
To: ICICI Bank Customer Care ([email protected])
Subject: RE: SR46668129
Dear All,
i have got this mail for the third time and from the third person. i donno how u people are taking care of such a big business when u cannot sought out two small issue. Let me be clear that i was waiting for these two matters to sought out and u took 4 months in that... and u people are putting interest on my amount since than but let me be very clear i am not going to bare that interest amount and in case i am not satisfied wid ur feedback, i will not make any payment and will go for a legal proceeding for whatever mental harassments i am suffering because of you people.
Thanks,
Vivek Sharma
9911915564
ICICI Bank Customer Care wrote:
Dear Mr. Sharma,
At the outset, we are extremely sorry for the delay in responding to your e-mail. We request your co-operation.
We are looking into your query on priority. We request you to give us 3 days to respond to your query.
For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.
Sincerely,
Kiran Kumar
Customer Service Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: vivek sharma ([email protected])
Date: Tuesday, December 04 07:42 PM
To: ICICI Bank Customer Care ([email protected])
Subject: RE: SR46668129
Dear Umesh
Its really nice to see ur reply. as u told me that u will revert me back in 5 days but in that case u my due date will pass and u will put interest on my amount for one more month as ur bank is doing since last 4 months but incase if my issue gets settle down i will make a payment ASAP. and i would request you to takecare of one more transaction of Petrol Filling Rs. 1230 Ref no. SR30728240 Date-15/07/07 and amount of interest on both the transactions. I would be very Happy if u can get this issue resolved ASAP. and i want to continue using ur credit card if these matters gets resolved.
Thanks & Regards
Vivek Sharma
9911915564
ICICI Bank Customer Care wrote:
Dear Mr. Sharma,
We have initiated Service Reference SR46935398 against your complaint.
We request you to provide us 5-days to revert with the status of the process.
Sincerely,
Umesh. B
Customer Service Officer
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
&--Original Message&--
From: vivek sharma ([email protected])
Date: Monday, December 03 06:49 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: SR46668129
Dear Gouri,
Thanks a lot for sending me this information but i asked ur manager to send me the snap shot for the person who has withdrawn the monay, and i hope u can do that since u have a an arrangement of cam at ur AMTs, kindy take the necessary action ASAP, so that in case if that is really been done i can make ur payment before my due date.
Thanks & Regards,
Vivek Sharma
9911915564
Dear Customer,
According to the service request SR 46668129 we have attached the following documents as a proof of cash despence at the ATM machine.
Sincerely,
Gouri Gumma
Customer Service Officer
ICICI Bank Limited
If you have changed your mailing address or your telephone number (s), please obtain the Address Change Request Form from our web site http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.
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