The Customer Grievance Cell,
ABN AMRO Bank
India
Dear Sir/Madam,
This is with reference to my loan account number 9290647 which was started on 07th April’07. I was continuously paying the EMIs through ECS from my CITIBANK account and everything was going fine till January’07.
On 24th Jaunary’07, I gave the request for change of my ECS from CITIBANK to Indian Overseas Bank. I gave 8 security checks and also paid the ECS charge fee of Rs. 561/- through ABN AMRO receipt number #125454.
P.S: These 8 checks are to be returned to me once I pay the entire loan amount with Interest charges and the Loan account is closed.
I was convinced and satisfied to change the ECS account from CITIBANK to Indian Overseas Bank. The EMIs were to be paid through ECS from my bank account on 2nd of every month but after changing my ECS account on 24th January’07, the EMIs were charged on 18th of every month. Since, there is always sufficient balance in my account, so the date hardly matters to me and I thought that the change of ECS charging bank account may be the reason for this delay and I overlooked this change.
But NOW, from last one month, I am continuously receiving hard core collection calls from the recovery department of so called legendary bank “ABN AMRO”. As per the collection department, I am not paying the EMI for the loan and my ECS are bouncing. This came as a shock to me as I always have the sufficient money in my account. I verified the same with my bankers and to my astonishment ABN AMRO has not even set up the ECS with new bankers (Indian Overseas Bank). The EMIs which I was paying was through the security checks which I gave while changing my ECS to Indian Overseas bank.
A complaint was lodged by me in Rohini Branch of ABN AM RO bank regarding the same. The complaint number is 151549.
Despite of the fact that I am no where at fault, I am continuously receiving the collection calls from collection department. The issue has been narrated to them from the beginning as well but every time some other person calls me up and talks to me rudely and in insulting language.
These calls are very upsetting and causing a lot of mental strain and thus impacting my personal and professional life. Who is going to compensate for all my loss?
Why should I suffer when the entire problem is from your end? I gave the request for change of my ECS bank account and if the same was not done from your end, then you are liable for it and not me. And instead of rectifying the blunder, I am receiving collection calls and the person is talking like an insane professional and causing harassment to me.
Is this how ABN AMRO takes care of the consumer?
Please make a note that I am not going to pay late payment (s) or any other charge (s) for your mistake.
Moreover, the ABNAMRO bank is now responsible to close this ASAP.
I am expecting an action within next 24 Hours or else I know how to take the matter to higher authorities. Please don’t let me loose my patience or else I will forget the hierarchy level also.
Regards
Puneet Chopra
(A discontented consumer and I hope that the bank understands the power of consumer and legal aspects to it.)
Contact Number: 9811098731
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