I bought a Sony Vaio Laptop from Croma store in koramangala Bangalore. While making the purchase I was told that if I use the HSBC credit card I will get 5% cash back in my next monthly statement. The value of the puchase was Rs.50, 000/-. I was suppose to get Rs.2500/- as cash back. The amount was confirmed by the sales people at the counter. But when I got my next statement from HSBC there was no credit (cashback) given. I called HSBC customer service, first they said they are not aware of any such offer. After giving them all the details they came back and said that the cashback offer is only for Rs.1000/- (maximum) and it will be credited only in my June 09 statement.
If this was the case I would have bought the Laptop later or from any other store. I feel they gave me wrong information knowingly/willingly to induce purchase. I trusted HSBC and Croma both of them together or 1 of them have cheated.
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