Complaint # 1728533
I applied for a WiMax broadband connection on 6.06.09, on 8.06.09 I requested an executive visit me to clarify some technical points of the proposed service, an appointment was made but the executive did not arrive. The installers arrived at 2.00 pm on the 8.06.09 and spent 6 hours working to set up the system. I had been out when the arrived but on my return looking at the quality of the installation and the actual set up of the broadband service. I told the installers that it was completely unacceptable and not the service that I had requested and expected. The installers left without completing the work and without obtaining a signature on the job sheet. No documents were left with me, no copy of the contract or user sign in log ins or passwords.
That same day I contacted Tata and stated that the installation was not acceptable, not as per my request or requirement and that they took immediate steps to out it right or cancel the contract and refund my money.
On the 11th of June Tata cashed my cheque HDFC Bank #0120463 Rs 4, 412/- with no signed authority for them to do so. Since the installation I have sent 16 e-mails to the customer service, Appellate Authority, Nodal Officer North ; have had numerous phone calls and I have travelled to the Nodal Office North Delhi for a meeting. At each step I have stated that there was no signed or written authority to cash my cheque, the service was not as I had requested or was promoted to me and that I wanted either it put right or my money refunded. I have requested continuously that I wanted to have an executive visit me to sort out this matter. Never has an executive visited since the initial contract was signed. I have stated many times to come and collect their equipment, the service has never been used.
I have stated many times to them that I believe this to be a fraudulent act by banking my cheque without my signature on the job sheet for completion and satisfaction.
So while I have had a great deal of verbal and written responses, I have never had a representative of the company come to me to resolve this matter.
So do we have to put up with this level of service, false marketing of a product and fraudulently taking peoples money. Is this what we expect from one of the worlds largest conglomerates, is this customer service and is this permitted under the TRAI regulations?
Chris Harlen
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