Sub. : Non delivery of yearly coupons at my residential address for the subscription paid by me for “Times Winners Offer” for the year 2011 – 2012 of daily news paper ‘Times Of India’ [vide order nos. RTOY 3299497 & 3399497]
I had paid subscription price of Rs. 390.00 by A/c payee cheque plus Rs. 9.00 by cash (vide order nos. stated above).
On a day early in this month when I was not available at my residential address your courier came to presumably deliver the monthly coupons in my name but with a wrong address given for the purpose (the location mentioned wrongly in the address as ‘Arcadia Extension’ instead of the correct location as ‘Arcadia’ which was indicated in both the Order nos. mentioned above).
Since the person then available at my residence was confused due to this the courier was asked to come again for such delivery after confirming and incorporating the correct address.
The courier has not returned till this date to deliver the coupons as advised.
I contacted your helpline on phone on three different dates. On first two dates I was told that the matter would be set right by a week but it never happened. Only on last reminder on 18.02.2011 I have been advised to mail my complaint in regard to non-receipt of the coupons which I am doing now.
Please take an immediate action in the matter & ensure that the coupons are delivered to my correct address so that my vendor of the newspaper may not refuse to deliver the daily news papers to me without direct cash payment to him. I await a prompt reply and action from your end.
Yours faithfully,
BHASKAR SENGUPTA
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