Sir
I have taken a broadband connection from 25-07-07 from BSNL Indiranagar, Bangalore office on tele no. 080-25227057.From the month of Aug I am being charged for the access download which I have not accessed at all. We are four member family and children are studing and out from home from 0700 hrs till 1700hrs . the same case with me as I am serving and out from home from 0700hrs till 1700 or some time 1900 hrs . my wife is only at home and she does not know abcd of computer. password is known to me only and enternet is accessed with my presence and permission only. On checking my accout I find that my account is accessed at odd hours in the night and day times when nobody is available.also it is noticed that it is being accessed for 10 to 12 hours some days.
I had complained this matter to Public Grivancess officer Indiranagar office in the month of sep 2007 . But still no action has been taken and no ammount is being refunded to me instead the bills for the months of sep, oct & nov have been inflated to Rs. 2234/-. I am finding my account is being accessed for more than 2 GB per month by some one.
It is my humble request that to refund access amount billed on my phone and take steps to prevent unauthorised use of my account.
Thanks with regards
narayan kale
FB 178, HAL Colony
Near Borewell, Marathally,
Bangalore-37
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