I have prepaid mobile connection 9890317450.On 16.11.07, I received sms stating that my vas pack 50 account activated. I was not knowing what is this? One month later, I recd another mail stating that VAS PACK50 subscription renewed. With in minutes, i called your customer care at 121 and enquired about these messages. I was informed that by mistake this may be activated and my formal complaint is lodged to unscribe this facility. I was also informed that my subscription @ Rs.50 per month is deucting. I will get reply with in 48 hours with refund. But nobody replied. I again enquired on 18.12.07 but nothing happened. On 20.12.07 evening, I again called Mr. Jitendra and Ms. Manisha but no solution was given. I was bluntly informed that no refund will be made and vas pack 50 activation will also be continued They have given another mobile no. stating that this is toll free no. and can be used for unscribe. Even i argued that the same would had been informed to me earlier. It was IVRS type (PRE-RECORDED). I tried the same no. to unscribe but to my surprise another Rs. 15 deducted as per sms received.
I also got 1 message stating "thanks for using missed call alert service". I don't know whether it is chargable service as no request was sent by me for activation.
Than, I kept on trying to talk to customer care operator but nobody was picking up phone and i was asked by recoreded message to sms my compaints through sms at 121. I seek your remedy on various above issues. Rajeev Goel, Ballarpur (Maharasthra), India.
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